How to TeleConnect

Hi there! Welcome to the series of tutorials on some of the biggest features of Miko 2. Hoping that you are up-to-date on how to set-up the robot and how to use Miko 2! Just in case you missed it, do visit our previous articles before we tell you about how the TeleConnect feature works.

Miko 2 helps you stay connected with your little one, anytime & anywhere through the path breaking TeleConnect feature. You can now make video calls from your smartphone to your child’s Miko 2 free of cost. Not only that, you can also control your Miko 2 remotely and navigate around your home during the video call. Isn’t that cool?!


What will you as a parent need?

  • Miko 2 app for parents installed on your smartphone.
  • Miko 2 robot configured using your registered mobile number.
  • Miko 2 robot powered on with the home screen i.e. Miko 2’s face is visible.
  • A steady internet connection with minimum 2 MBPS speed on both sides

 How to make a call?

Click on to the TeleConnect option in the Miko 2 app. You will see the following screen on the phone.


Once the call is connected, you will be able to see Miko 2 live streaming the video call on your screen through its onboard HD camera.

You will also be able to see your phone’s front camera stream in a small window on the right bottom of your screen. If you want to switch to the phone’s rear camera, click on the camera toggle button in the app. You will now be able to see the phone’s back camera streaming your video. You can mute the video or audio any time during the call.  To end a call, press on the end call button in the app.

How to receive calls

When a call is incoming on Miko 2, you will see the following screen on the robot’s display screen.



To receive a call, tap on the Centre/Round Button or the Left Arrow Button on the Touch Panel. To reject a call or end an ongoing call, tap on the Back/Triangular Button on the Touch Panel.

How to navigate Miko 2 in TeleConnect?

The TeleConnect screen has a navigation panel to navigate Miko 2 around while you are on the call. The front arrow will take Miko 2 20 cms ahead at a time. The right and left arrows help Miko 2 turn 20 degrees on either side at a time, enabling Miko 2 to take turns. The Stop button gives Miko 2 a command to stop. You can hide the navigation buttons if you want by clicking on the hide navigation button on the screen.

Miko 2’s edge and obstacle detection will be on while navigating and it may refuse to move forward if it senses a danger. Please note that there are no motion sensors on the rear side of Miko 2. So do be careful to keep Miko 2 safe while navigating! If Miko 2 is on charging mode, navigation is disabled as Miko 2 won’t be able to move because of the charging cable attached on its back.

For Miko 2 to receive navigation commands efficiently, the internet connection should be strong. A lag in receiving commands indicates a weak connection. Miko 2 takes just one navigation command at a time and takes the next command only on the completion of the earlier command. Perfect navigation takes some practice and patience! So don’t worry if you are not able to master it at the first go.

Please ensure you have the latest Miko 2 App v1.0.9 on Playstore or above installed on your Android phone or v1.7 on App Store or above installed on your Apple phone to use the navigation capabilities of TeleConnect

Some troubleshooters

  • Why is my call not getting connected?

Please check your internet speed at both the caller’s as well as the receiver’s end. For the TeleConnect feature to work seamlessly, a minimum 2 MBps or 2048 kbps speed is recommended at both the caller and receiver’s end. To check your internet speed, visit any internet speed checking website online. Try connecting again once you get a good and stable speed.

The feature may face issues while connecting if the Miko 2 app’s data storage on the phone is full. Visit your phone’s Settings> go to App Manager > go to Miko 2 app > click on Storage > Click on Clear Data. You can now go back to the app and press on the TeleConnect button.

Last but not the least, TeleConnect works only when the robot is powered on and the robot’s home screen i.e. Miko 2’s face is visible. If the robot is in the sleep mode or if any app screen such as Knowledge World is on, the caller will not be able to connect with the robot.

  • How many numbers can I TeleConnect from?

TeleConnect is linked to only one phone number at a time. The robot should be configured with this number before calling. If another user wants to use their number to TeleConnect, the robot should be unlinked from the first user’s app by visiting the parental dashboard, clicking on the drop-down menu and clicking on the Unlink option. Miko 2 is now available for the other user.

  • Why do I hear echoes during a call?

If the smartphone from which the call is being made and the robot are in the same room during a call, you will hear an echo since the voice is going from the robot to the phone and vice versa. Move either the smartphone or the robot to another room for a seamless call experience.

  • Can Miko 2 make calls to the smartphone?

No. Miko 2 cannot make calls and can only receive calls.

  • Do Miko 2’s other features work when TeleConnect is on?

No. Miko 2’s features such as the Hello Miko trigger, Knowledge World and others will not work when a video call is in progress.

Mail us at [email protected] call us on +91-8655033245 for more queries, help or suggestions about TeleConnect. Have fun connecting with your little one with this revolutionary feature. Happy TeleConnecting!



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